We think privacy should be simple and respectful — not confusing or hidden behind complicated language. So here's how we handle your data, in plain terms.

We only collect what we need, we use it to give you a great experience, and we never sell your data. You're always in control.

When you interact with us (for example by booking a stay, contacting us, or signing up for updates), we may collect:

• Name
• Email address
• Phone number
• Payment details
• Booking and stay information
• Preferences or requests you share with us

We only collect what's relevant to providing our service.

We use your information to:

• Manage your booking and stay
• Communicate with you before, during, and after your visit
• Handle payments and invoices
• Improve our services and guest experience
• Send you updates, offers, or inspiration (only if you've signed up)
• Meet legal obligations (like accounting rules)

To run things smoothly, we use a few trusted tools:

Mews (Property Management System)
We use Mews to manage bookings, payments, and your stay.
Mews acts as a data processor, meaning they handle your data on our behalf and according to GDPR.

Mailchimp (Newsletter & emails)
If you've signed up to hear from us, we use Mailchimp to send newsletters and updates.
Mailchimp may track things like whether you open emails or click links — this helps us send better, more relevant content.
You can unsubscribe anytime by clicking the link in any email.

Under GDPR, we need a reason to process your data. Ours are:

• Contract — to fulfill your booking or request
• Legal obligation — for things like accounting
• Legitimate interest — to improve our services and communication
• Consent — for newsletters and marketing

We only keep your data for as long as necessary:

• Booking and financial data: as required by law (e.g. accounting rules)
• Marketing data: until you unsubscribe or ask us to remove it
• General guest data: only as long as relevant for service and relationship

We take security seriously and work with trusted systems that use encryption and industry-standard protection.

Only people who need access to your data to do their job will have it.

Some of our tools (like Mailchimp) may store or process data outside the EU/EEA.

When that happens, we make sure appropriate safeguards are in place (like standard contractual clauses).

You're always in control of your data. You have the right to:

• Access the data we have about you
• Correct anything that's inaccurate
• Request deletion of your data
• Restrict or object to how we use it
• Withdraw consent (e.g. unsubscribe from emails)

Just reach out — we'll help.